Terms

ORDER TIMELINE

Our company handcrafts all products within 7 days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 7 days to be created for you.

Look for the following image if a product is ready for shipment immediately:

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* Handwashing cushions in warm water and leaving to air dry.

Your product(s) can be damaged if:

* Do not wash in a washing machine as this will destroy any felt.

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

 

SHIPPING

Our company offers FREE SHIPPING through the following carriers:

* Royal Mail and the local carrier in the country of delivery.

International shipping

We happily support and love our international customers and offer FREE SHIPPING WORLDWIDE.

We ship all International products through Royal Mail in the UK and then passed to the local carrier in the country of delivery. ORDERS ARE NOT TRACKED due to the cost of tracking being greater than the price of the product.

Button Owl is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Timeline

Please contact us for a quote on express delivery.

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting us first.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@buttonowl.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@buttonowl and send your item to: 29 Hollyford, Billericay, CM11 1EF, UK

Shipping

To return your product, you should mail your product to: 29 Hollyford, Billericay, CM11 1EF, UK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.